Refund Policy

This Refund Policy applies to all services offered by Prints Pro.

Business Information
Prints Pro
Address: 109-A, 1st Floor, Skyline House, 85, Nehru Place, New Delhi, Delhi 110019, India
Email: admin@connectprinters.online

Service Nature
We provide independent printer repair, troubleshooting, and maintenance-related guidance and assistance. As our services are based on diagnostics, guidance, and technical resolution attempts, results may vary depending on the device condition, software, and other external factors.

Refund Eligibility
Refunds are considered only in cases where a service has not been delivered as described or if there is a verified failure to provide the agreed service. Once troubleshooting assistance, guidance, or consultation has been delivered, the service is considered completed and is generally non-refundable.

Non-Refundable Situations
Refunds will not be issued in the following cases:

If the issue is not resolved due to hardware or external device limitations
If incorrect or incomplete information was provided by the user
If the user changes their mind after service delivery
If the printer issue requires manufacturer or physical service intervention

Service Outcomes
We do not guarantee that every printer issue can be fully resolved. Outcomes depend on device condition, technical limitations, and external factors beyond our control.

Refund Process
If you believe you are eligible for a refund, you may contact us at admin@connectprinters.online with your service details. Each request will be reviewed on a case-by-case basis.

Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page.